Support
Email us. Tell us which app and which store, and what you expected to happen.
What to put in your message
Four things let us open the right shop and the right rule when we first read it.
Your store address
The .myshopify.com address, so we look at the right shop.
Which app
Order Limits, Payment Rules or Age Verification, and your plan if you know it.
What you expected, and what happened
Name the rule if it has a name. Say what a buyer saw on the product page, in the cart or at checkout.
A screenshot
Of the rule in the admin, and of the message or screen the buyer saw, if you have it.
Do not send a password or an access token.
Try the docs first
Each app has a getting-started guide and how-to guides for its rules.
Order Limits
Payment Rules
Age Verification